Pulseway, a provider of a remote monitoring and management (RMM) platform, has announced it has added the ability to extend to its automation engine for patch management to include support for third-party packaged and custom applications.
Last year Pulseway launched a patch management framework that now supports 60 commercial applications. Pulseway is extending that capability by making it possible for managed service providers (MSPs) to add support for additional applications as they see fit, says Pulseway CEO Marius Mihalec.
In some cases, MSPs may choose to add support for commercial applications now already support by Pulseway or they may add support for custom applications that either they or their customers have developed, notes Mihalec. MSPs can simply add a URL to the application installer of their custom title and add some rule definitions to add an application to the list of applications they wish to automate the delivery of software patches and updates.
“It takes about 10 to 15 minutes to get up and running,” says Mihalec.
From here on out and additional titles that Pulseway will directly support will be determined by customer request, says Mihalec.
The next step for Pulseway will be to add self-remediation capabilities that will enable MSPs to close the entire application management loop, adds Mihalec.
Milhalec says the bulk of the applications MSPs are integrating with the Pulseway patch management engine are commercial rather than custom applications. There are, however, plenty of instances where MSPs will want the flexibility of being able to support both, notes Mihalec.
Overall, Pulseway claims it saw a 30% growth in customers in 2019, with approximately 24,000 personal accounts being created during that timeframe. Pulseway also claims to have 1,300 newly acquired business partners in 2019 and a total of approximately 6,000 businesses and MSPs using its RMM platform worldwide.
Naturally, RMM platforms are one of the most competitive sectors of the channel with much of the focus in the last year being on the need to integrate RMM platforms with professional services automation (PSA) platform. Rather than building a PSA platform, Pulseway has preferred to integrate its RMM platform with several third-party PSA platforms.
It’s not clear how many MSPs are standardizing on one integrated RMM-PSA platform versus integrating disparate platforms. The one thing that is clear is that those that do so tend to be more profitable than those that don’t.
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