IT Glue Courts MSPs with MyGlue Password Management Platform

Managing credentials has become a major headache for just about every line of business inside an organization. The primary issue is there are simply too many passwords to remember. In theory, organizations should be implementing password managers to simplify that process. But few ever progress that far, which in turn creates an opportunity for managed service providers (MSPs).

To make it simpler for MSPs to avail themselves of that opportunity IT Glue has launched MyGlue, an instance of the documentation management system it developed that is specifically designed to create a secure password vault, says IT Glue CEO Chris Day.

While IT Glue sells its documentation management system through both direct and indirect channels, the MyGlue platform will be exclusively sold via channel partners, adds Day.

Passwords are far from an ideal credential. But Day notes passwords as a means of securing access to IT applications and systems are not going away anytime soon. Because employees are trying to remember so many passwords they tend to keep them simple, which in turn plays into the hands of cybercriminals launching social engineering attacks designed to compromise end user credentials. A vault makes it possible to apply automatically generated encryption to a small number of “passwords” that can then be used to access multiple applications and services. MyGlue creates the opportunity for MSPs to build a service around that capability, says Day.

“It’s a way for MSPs to provide enterprise-class password management for smaller customers,” says Day.

IT Glue claims it currently has over 4,000 partners in 30 countries, serving over 50,000 users and 500,000 businesses globally. The addition of MyGlue should expand that base of partners considerably, in part because MyGlue makes it much simpler for smaller organizations to pass a security compliance audit, says Day.

Of course, password management is only one of a broad number of managed security services that can be provided. But in terms of the overall technical expertise required, a password management service provides a point of entry that doesn’t involve nearly as much investment. Once revenue starts to flow from that service, it then becomes more feasible to invest in more complex security services.