Resolve Systems Launches Channel Program for Automation Platform

Resolve Systems, a provider of an IT automation and orchestration platform, this week launched a formal channel program and appointed Russell Eddleman to be vice president of global channel and alliances.

The company’s namesake platform is employed to automate a range of processes spanning everything from workflows surround business processes to IT functions managed service providers (MSPs) are seeking to automate.

Because of the versatility, Eddleman says the Resolve Systems platform enables channel partners to efficiently leverage a single platform across a range of solutions.

“It provides a lot of flexibility for partners to build on,” says Eddleman.

To facilitate the building of those solutions, The Resolve Systems platform comes with more than 150 pre-built integrations, adds Eddleman.

While Resolve Systems has existing partner relationships with Amdocs, Ace Pacific, e92plus, and ectacom, the launch of formal channel program will provide partners with access to sales and marketing resources, market development funds, training, and certifications to support go-to-market initiatives via a partner portal. A dedicated channel team will be assigned to each partner to ensure success.

Eddleman says that while there is no shortage of application programming interface (APIs) being made available today, channel partners need a more robust platform that will enable them to quickly automate and update workflow processes at a time when many customers are launching digital business transformation initiatives.

There are, of course, no shortage of IT automation and orchestration platforms being made available. In the case of solution providers, the decision to embrace any one of these platforms is likely to be driven by accessibility and extensibility. Most channel partners are hard pressed to find and retain talent, so any platform they adopt needs to be applicable to as many potential use cases as possible.

It’s not clear just yet how broadly IT automation and orchestration will be adopted. However, in many cases customers are going to be much less concerned about how it was accomplished than the business outcome that was enabled.