Most managed service providers (MSPs) realize there’s clear demand for application and network performance monitoring (NPM). It’s just setting these tools up requires a significant amount of expertise. To address that issue Accedian has launched a visibility-as-a-service offering based on its application and networking monitoring software that is intended to be delivered via an MSP. The software is based in part on technologies Accedian gained by acquiring Performance Vision earlier this year.
Most MSPs don’t have the resources required to deliver application and networking monitoring at scale, says Sergio Bea, vice president of enterprise and channels for Accedian. To make matters worse, each customers networking environment is as unique as a snowflake, adds Bea.
“It’s always been a battle between scalability and snowflakes,” notes Bea.
Bea says the subscription-based software makes it simpler for MSPs to scale application and networking performance management services up and down as needed.
The application and network performance monitoring software being provided by Accedian will also serve as the foundation for a SkyLIGHT 4X partner program the company will launch this summer, says Bea. That program will focus on MSPs participating in digital transformation projects that usually rely heavily on application and network performance monitoring.
Many customers have been reluctant to monitor applications and networks because of the costs associated with monitoring applications and networks at scale. Faced with those costs most organizations have opted to limit their usage of monitoring tools rather than deploy them pervasively. But as organizations evolve into digital businesses being able to monitor applications and networks in real time becomes a prerequisite.
Other critical use cases for application and network monitoring include end-to-end performance troubleshooting, enabling consistent rollouts of application, data center, and infrastructure migration, ensuring end-user application experiences, managing multiple cloud and hybrid cloud, and support for unified communications and voice-over-IP (VoIP) applications. In effect, application and network performance monitoring is about to become table stakes across a broad range of applications.
Less clear, however, is to what degree MSPs will be able to monetize application and networking performance monitoring versus simply being required to embed those capabilities within the context of a larger ongoing services engagement.
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