There are a lot of manual tasks that conspire to make managed service providers (MSPs) inefficient, ranging from something as trivial as managing job tickets to integrating multiple applications.
Kaseya with the launch today of version 9.5 of the VSA remote monitoring and management (RMM) platform is promising to help MSPs automate most of those tasks to enhance overall profitability.
For example, version 9.5 of VSA automatically closes job tickets associated with tasks that have been completed and eliminates duplicate job tickets. Kaseya has automated the backup processes using the software it resells from Acronis that is now tightly integrated with the Kaseya policy management software.
At the other end of the spectrum, Kaseya is adding an integration platform that exposes an application programming interface (API) through which MSPs can integrate third-party applications. Vendors that have pledged to support that API includes Warranty Master, Acronis (Snap Deploy), Carbonite, Customer Thermometer, Webroot, and Bitdefender.
Kaseya is committed to further expanding the ecosystem surrounding its RMM platform as part of an effort to enable MSPs to inject more automation into their operations, says Mike Puglia, chief products officer for Kaseya.
“We’re trying to make it possible for them to do more with the same amount of staff,” says Puglia.
That’s critical because most MSPs these days are hard pressed to find and hire IT talent, which Puglia says means they need to automate as many tasks as possible.
That automation needs to not only span the RMM platform being used by the MSP but also be tightly integrated with the professional services automation (PSA) platform the MSP relies on to manage the overall business.
Unfortunately, there are still large numbers of MSPs that have not automated their business. Puglia, however, says that as competition across the managed services category continues to increase it’s now more of matter of time when MSPs will embrace automation or face certain obsolescence.
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